Help Center – Troubleshooting

When using the site it keeps asking me to log in, what should I do?
Videos won't play, what's wrong?
The video keeps stopping while I'm watching it. How do I fix that?
I can't hear the audio when I'm watching a video, why?
My video is taking forever to upload. Is something wrong?

It keeps asking me to login, what should I do?

Make sure you have cookies enabled in your browser preferences. If you have cookies disabled, there is no way for our system to know you were at the site before, and you will be asked to login.

The videos won't play—what's wrong?

All of the videos on EpikTube are streamed through a Flash player, so you need to have the latest version of Macromedia Flash installed on your computer. To download it, please visit Adobe.

The video keeps stopping while I'm watching it. How do I fix that?

If a video doesn't play continuously it may be due to your connection speed. You'll need a broadband connection with at least 500+Kbps for the best viewing experience.

Why can't I hear the audio when I'm watching a video?

To make sure that you hear sound while watching videos, please check the volume controls on your computer. Also, be sure to increase the volume on other conventional video players on your computer, such as Real Player or Windows Media. This may have an effect on your computer's master volume levels. Next, check to see if your system meets these requirements for running the Video Viewer:

Macromedia Flash Player 7.0+ plug-in
Windows 2000 or higher with latest updates installed
Mac OS X 10.3 or higher
Firefox 1.1+, IE 5.0+, or Safari 1.0+
Broadband connection with 500+ Kbps

If your system meets all the requirements, but the Video Viewer still isn't working properly, please try troubleshooting with a different browser. Also, please test the audio on multiple videos.

My video is taking a long time to upload. Is something wrong?

Generally, if you have a high-speed internet connection you can expect the upload to take somewhere between 1-5mins for every 1MB. However, the experience is different for every user because of the variation in connection speeds. If your video is very large, it may take a long time to upload.